Privacy Policy

1. Introduction

Sydney Clean Group ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our cleaning services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, postal address)
• Service enquiry details and cleaning requirements
• Payment information (processed securely — we do not store card details)
• Website usage data via cookies and analytics tools
• Correspondence and communications with our team

3. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our cleaning services
• Respond to your enquiries and service requests
• Send booking confirmations, reminders, and service updates
• Process payments and maintain financial records
• Send occasional promotional offers (you may opt out at any time)
• Comply with legal and regulatory obligations

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist in our operations (e.g. payment processors, scheduling software) under strict confidentiality agreements
• Where required by law, regulation, or court order
• To protect the rights, property, or safety of Sydney Clean Group, our clients, or others

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We may use third-party analytics services (such as Google Analytics) to understand how visitors use our site. These services may collect information sent by your browser as part of a web page request.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All data transmitted via our website is encrypted using SSL technology.

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Under Australian Privacy Law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content or privacy practices of those sites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any site you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: